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Lesson Policies and Terms

All students who partake in lessons will need to follow these policies and terms.
It is also expected that students and visitors treat each other, staff, and the horses with kindness and respect at all times.

Safety

  • Horse Riding is a high-risk sport, and accidents can always happen when riding and spending time around horses. Keep this in mind when considering if horse riding is the right activity for you. 

  • You will need to fill out the student information and waiver document BEFORE your first lesson or camp.

  • As we are a busy working facility, please do not arrive more than 5 minutes before lessons* as you will need to be accompanied by a staff member on the farm. If you arrive more than 5 minutes ahead of your scheduled lesson time, please remain in your car. 
    - *For camps we do request arrival 10-15 minutes early so we can start our meetings on time. 

  • Like dogs, you should never approach a horse you don't know without asking first. 

  • Do not enter any paddocks that you have not been invited into. 

  • Please do not leave children not participating in camp or lessons unattended at any time.

  • Closed toed shoes are required to be worn by ALL visitors.

  • All visitors must follow the direction of any instructors or staff at all times.

  • Visitors must be accompanied by a staff member while on the farm.

  • Dogs are not permitted out of cars on site. 

What To Wear

  • A PROPERLY FITTED HORSE RIDING HELMET is required for ALL riders. 
    - Helmets may be hired, see details in the "Helmet Hire" section below.
    - It is your responsibility to ensure helmets meet current safety standards, and are replaced according to manufacturer's guidelines (ie. every 5 years, after a fall or significant drop, etc.)

  • Riders will need closed toe shoes, with no laces, and minimal tread/grip. This is important so that you or your child’s feet are safe in the stirrups. Riding boots are also very affordable, and are the best choice.

  • Sun smart and skin safe clothing must be worn by riders (shirts covering the shoulders and midriff, and full length pants & long socks.)

  • Visitors MUST also wear closed toed shoes, and farm appropriate, clothing. Horse riding is an outdoor activity and visitors are likely to come into contact with horse hair, mud, dirt, etc.

  • Weather appropriate attire for riders and all visitors. We do not have an indoor riding facility, so please dress appropriately for the weather (for example raincoats, gumboots, sunscreen, sunglasses, etc).

Bookings

  • Our Facebook page is the best place to contact us to book your lessons, or purchase a voucher or gift certificate!

  • Lessons booked weekly or fortnightly will be booked and scheduled by the term. This day and timeslot will be your timeslot for the term.

  • Casual Lessons and Pony Play Dates will be booked based on availability. It is best to book in advance for these spots, as they are not always readily available.

  • Camps run during school holidays with very limited places - it is best to book nice and early. Dates are shared on our Facebook page.

  • Lesson bookings during school holidays can be made pending availability, and dependent on holiday programs that may be running.

  • Vouchers and gift vouchers can be purchased at any time, and redeemed at a future date.

Payment 

  • Lessons booked by the term are charged in blocks by the term. This can be paid upfront at the beginning of the term, or weekly/fortnightly on a payment plan.

  • Payment plans will be started at the time of booking, and will need to be up to date for your lesson to go ahead.

  • Casual lessons will need to be paid at the tie of booking, or a voucher can be purchased in advance and redeemed on the day.

  • Camps will need to be paid at the time of booking to secure your place (camp places include a 50% non refundable booking fee).

  • Refunds are not accepted for change of mind. 

Cancellations

  REGULAR LESSONS:

  • Regular Lessons that are cancelled with adequate notice can receive up to 2 catch up lessons a term. Catch up lessons can be scheduled within 2 weeks of the missed lesson, pending availabilities. Availabilities will be provided.
    Giving as much notice of cancellation as possible will provide you with the best chance of a new timeslot. 

  • Regular Lessons cancelled with 48 hours or less notice may not be entitled to a reschedule or refund.

  • In the event of any cancellation, payment will be due at your regular lesson time to continue your place.

  • If a lesson is cancelled by your instructor, you can reschedule for another time, or you will be given a voucher for the cost of the lesson. Vouchers can also be credited toward payment of the following term.

  • If you are running late, let us know. A lesson is considered missed if you have not arrived within 15 minutes after the starting time, and is then considered your cancellation.
     

  CASUAL LESSONS:

  • Casual Lessons that are cancelled with adequate notice can receive a catch up lesson to be scheduled within 4 weeks of the original date. Availabilities will be be provided.

  • Casual Lessons cancelled with 48 hours or less notice may  not be entitled to a reschedule or refund.

  • If a lesson is cancelled by your instructor, you can reschedule for another time, or you will be given a voucher for the cost of the lesson. 

  • If you are running late, let us know. A lesson is considered missed if you have not arrived within 15 minutes after the starting time, and is then considered your cancellation.

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CAMPS:

  • Camps run in school holidays, and as such we are unable to offer a catch up option.

  • Camps cancelled with more than 72 hours notice may be entitled to a partial refund or lesson credit if your place is filled.

  • Camps cancelled with less than 72 hours notice will not be entitled to a refund. 

  • If you are running late, let us know. A camp is considered missed if you have not arrived within 15 minutes after the starting time, and is then considered your cancellation.

Helmet Hire

  • Helmets  (sizes 49cm - 59cm) are available to hire for a rider's first (up to) 5 lessons at no cost.

  • Helmet hire MUST be arranged prior to lessons to ensure availability. 

  • If hire helmets cannot be fitted on the day (measurements or shape do not match) a rider cannot ride.

  • Hire helmets meet or exceed standard VG 01.04.0404 2014-12 (accepted by Pony Club Australia, and Equestrian Australia).

  • By using a hire helmet, you accept these standards and the fit of the helmet you hire.

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